National Contacts Keywords
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In relation to children:

The referring of concerns to local authority children's social care services, where the referrer believes or suspects that a child may be a Child in Need or that a child may be suffering, or is likely to suffer, Significant Harm. The referral should be made in accordance with the agreed LSCB procedures.

Within one working day of a Referral being received a local authority social worker should make a decision about the type of response that is required. This will include determining whether:

  • The child requires immediate protection and urgent action is required;
  • The child is in need, and should be assessed under Section 17 of the Children Act 1989;
  • There is reasonable cause to suspect that the child is suffering, or likely to suffer, Significant Harm, and whether enquires must be made and the child assessed under Section 47 of the Children Act 1989;
  • Any services are required by the child and family and what type of services; and
  • Further specialist assessments are required in order to help the local authority to decide what further action to take.

In relation to adults:

A formal request for an assessment of an adult's needs, or for a Safeguarding Adults investigation.

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